March 24, 2020
We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding COVID-19 cases and following guidelines from these agencies as well as local health authorities. In response, we have heightened our already stringent practices of food and environmental hygiene at our hotel. Efforts include increased hand hygiene training, hotel-wide sanitization, continuous disinfection and cleaning of high-touch items, general awareness training for all staff members, and more.
In addition to above measures, we encourage you to learn more about what you can do to travel safer. The World Health Organization has several recommendations to reduce exposure to a range of illnesses, including hand and respiratory hygiene as well as safe food practices.
AMENITY & SERVICE UPDATES
On March 16th, NY Governor Andrew Cuomo announced that all dine-in restaurants must remain closed until further notice and public gatherings of over 50 people are prohibited. As a result, the following updates have been made:
• Both Pavilion Grille and Elements Restaurant and Lounge will be closed for on-site dining. Pickup and Room service will still be available to all guests.
• The Fitness Center and Indoor Pool areas will be closed.
• Once you are checked in, for your health and safety, we ask that if you should need anything you call the front desk rather than going in person.
Please note that the dates of reopening of these services will continue to change as the situation is evaluated by the state government
EXISTING & NEW RESERVATIONS
In these uncertain times, we understand that flexibility is important. Therefore, we are adjusting our cancellation policies for reservations with stay dates through April 30, 2020. All reservations that are scheduled for arrival before April 30, 2020 can be changed (you will only be charged the applicable room rate difference) or cancelled at no charge. We just ask that you let us know 24 hours prior to arrival if you are able to.
We will continue to monitor the situation and revisit this policy as needed. If you need to make changes to your reservation, please contact our Reservations Team at 718.457.6300. If your reservation was made through a third party (i.e., Booking.com, Expedia, etc.), please contact them directly for assistance.
We are committed to complying with the stringent health standards recommended by local health authorities during this public health situation. Thank you for your understanding and cooperation.